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Posts: 1
Registered: ‎01-17-2023
Accepted Solution

Price Match

On Jan 8 at 10:53 PM, I noticed that an item I purchased on Best Buy was on sale for less than I paid. I tried to get a price match online but received the following message: "We are unable to verify a Price Match, but an Agent can check for you." I tried to chat an agent but saw that "all agents are offline."


The next day (Jan 9), I tried speaking with an agent but was told that I can't get a price match because the sale was over. I then spent an hour on the phone with customer service trying to get the price match and again was told it's impossible. I was told I would receive a call from a supervisor in an hour but never received one.


If a Best Buy rep sees this and can honor the price match, I would greatly appreciate it. As someone who has spent thousands at Best Buy in the past 2 years alone, this is incredibly disappointing. The price match is only $10 and yet it is not being honored, even for a loyal customer.


I'm struggling to see why I should keep shopping at Best Buy when Amazon offers identical prices with significantly longer return windows, an easier price match process, and 24/7 customer service.

Posts: 304
Topics: 7
Kudos: 50
Solutions: 17
Registered: ‎11-08-2021

Re: Price Match

Hello, User2747637,


Welcome to our forums! Getting a price match should be easy, so I can understand your frustration when it isn't honored.

I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.


Aaron G|Social Media Specialist | Best Buy® Corporate
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