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New Member
Posts: 3
Registered: ‎12-06-2022
Accepted Solution

Price Match Guarantee not honored after being approved.

Hi,

 

I purchased an item on 11/22 during a Black Friday sale.  Once this sale ended,a new sale began on 12/4 for one day only.  I initiated a live chat and the agent told me my price match would be honored and that he would credit me $xxx.xx within 72 hours.


Today I received an email telling me the price match would not be honored due to being a Black Friday sale....however I was not trying to get special Black Friday pricing, I was going lower on a separate sale.

 

Had I been told the guarantee would not qualify, I could have purchased the lower-priced sale item and returned the original.  

 

Please reach out to discuss details.

Posts: 1,081
Topics: 58
Kudos: 137
Solutions: 62
Registered: ‎07-23-2018

Re: Price Match Guarantee not honored after being approved.

Hello, poweruser86, 


Thanks for visiting our online community. I am always looking for great deals, especially this time of the year. Best Buy is happy to work within the guidelines of our Price Match Guarantee. There are some exclusions, such as special daily or hourly sales. If you were originally informed you had received a credit for the difference, I understand why you’d be seeking support. I’d be happy to discuss this with you. 


When convenient, please send me a Private Message. For verification purposes, please include your full name, email address, and telephone number. To send a Private Message, please use the darker blue icon, which is located across from my signature. 


Best, 
 

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎12-06-2022

Re: Price Match Guarantee not honored after being approved.

Sent

Posts: 1,081
Topics: 58
Kudos: 137
Solutions: 62
Registered: ‎07-23-2018

Re: Price Match Guarantee not honored after being approved.

Hello again. 


Thanks for the update. I have responded to your Private Message. You should see it in your inbox soon! 


Best, 

Sarah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎12-06-2022

Re: Price Match Guarantee not honored after being approved.

The situation has been rectified.  I am very satisfied with the service Best Buy has provided.

 

Thank you

Posts: 1,081
Topics: 58
Kudos: 137
Solutions: 62
Registered: ‎07-23-2018

Re: Price Match Guarantee not honored after being approved.

Hello again, poweruser86. 


Thank you for your kind words. It was a pleasure working with you, and I am glad I was able to help with a resolution. We look forward to serving you again soon. 


Sincerely, 
 

Sarah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!