Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 4
Registered: ‎08-04-2019
Accepted Solution

Price Guarantee is Misleading

I bought a TV July 15. Price went down $100. Dollars a few days later. Then a week alter it went down another $100. That is $200 within 30 days yet they only allow me the first $100 adjustment.  So your price guarantee is not really for 30 days it is only for the initial markdown. Best Buy should honor the entire 30 day period as advertised and refund $200 not just the first $100

Emerging Expert
Posts: 6,394
Registered: ‎02-25-2013

Re: Price Guarantee is Misleading

I understand your frustration.  However, the disclaimer for the low price gurantee only covers one price match per item. It also does not cover clearance and is only valid for your return period, which is standard of 14 days.

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
New Member
Posts: 4
Registered: ‎08-04-2019

Re: Price Guarantee is Misleading

The way I see it "price match" is not defined by the process. Price match is a guarantee of price within 30 days. Just because the process requires submitting two transactions  in order to track two Best Buy price changes (no clearance items here) does not constitute two price matches. A price match is a guarantee of the lowest price in any 30 day window. The way someone coded this transaction into their computer system should not dictate the policy. They could always back out the original price match transaction and submit the final price match.

Emerging Expert
Posts: 6,394
Registered: ‎02-25-2013

Re: Price Guarantee is Misleading

That is why  companies have published poicy details  

 

To help avoid various interpretation of a policy. 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
New Member
Posts: 4
Registered: ‎08-04-2019

Re: Price Guarantee is Misleading

Yep, I only want one price match to the lowest Best Buy advertised price within a 30 day window as stated in the policy and advertised by Best Buy.

Regular Contributor
Posts: 841
Registered: ‎02-09-2011

Re: Price Guarantee is Misleading

The price guarantee isn't for 30 days - it's for the return policy which is 15 days unless you're an elite or elite plus member, then the policy jumps to 30 and 45 days respectively. And their stated policy, as bobberuchi linked, is for one price match. Even the elite and elite plus members only get one price match.
I am not a forum moderator nor voice of corporate. One of the corporate moderators will be with you as soon as they can for the official response from Best Buy. The forums work on a first come, first serve basis and it can take a while for a response.
Emerging Expert
Posts: 6,394
Registered: ‎02-25-2013

Re: Price Guarantee is Misleading

But you can only claim the low price gurantee one time per item.

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Posts: 5,965
Topics: 80
Kudos: 557
Solutions: 342
Registered: ‎12-23-2016

Re: Price Guarantee is Misleading

Hello, Johngav,

 

Welcome back to the Best Buy Community forums. Thanks for taking the time to post about this.

 

As noted above, under our Price Match Guarantee, each purchase qualifies or a single price match. If the price falls a second time, we would not do a second price match.

 

That said, I'd be happy to look into this to make sure that's the case here. Please send me a private message through the link in my signature below this post. If you include your name, email address, and phone number, I can review that purchase. 

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!