Add Product

Search Results:

Reply
New Member
Posts: 4
Registered: ‎12-16-2018
Accepted Solution

Price Drop

[ Edited ]

Dear Customer Service,

The price of the Just Dance 2019 Nintendo Switch has dropped from $39.99 to $29.99 since I purchased it. I am requesting a refund for my purchase with these details:

Order Number: {removed per forum guidelines}
Order Date: 12/15/18
Date of Price Drop: 12/15/18

Thank you,
Toni {removed per forum guidelines}

Highlighted
Best Buy Employee
Posts: 709
Registered: ‎01-09-2015

Re: Price Drop

To ensure the price is still active in order to make this adjustment, I would recommend calling 1-888-BestBuy with your order number to complete your price match. Also, in the future be careful posting personal information like order numbers on this open forum. I asked a moderator to remove it for you.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 5,004
Topics: 39
Kudos: 456
Solutions: 276
Registered: ‎12-23-2016

Re: Price Drop

Hi Toni,

 

I’d be happy to review that purchase to see if it qualifies for a price match under our Price Match Guarantee.

 

In order to do that, I’d need a couple more details from you. Because we respect your privacy, I’ll ask that you please send those details to me in a private message, by using the link in my signature below this post.

 

Specifically, I’d need the phone number and email address associated with your order. Once I have that I hope to be able to check it out and get you that price match if it qualifies.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎12-16-2018

Re: Price Drop

[ Edited ]

{removed per forum guidelines}

Best Buy Employee
Posts: 709
Registered: ‎01-09-2015

Re: Price Drop

This information should only be shared privately, please refrain from posting all your details in this topic and share only via PM.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 4
Registered: ‎12-16-2018

Re: Price Drop

How do I privately respond?
Best Buy Employee
Posts: 709
Registered: ‎01-09-2015

Re: Price Drop

If you cannot see the signature lines with the PM button, it is most likely because you are viewing on a mobile browser. The easiest way is at the bottom of the page clicking where it says version: Full.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 5,004
Topics: 39
Kudos: 456
Solutions: 276
Registered: ‎12-23-2016

Re: Price Drop

Hi again Toni,


I just got that message, and will be shortly sending you a reply. Thank you for sending it in, and thank you for jdogg836 and Sam for hopping in to help out.


Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!