01-01-2021 03:24 PM
I purchased a smart home device online today. I was double charged for the device. I contacted my card company and they reported the transaction was completed both times. I subsequently contacted Best Buy customer support multiple times and was told that no transactions had been completed and that there were insufficient funds. As of now I am out $270 and nobody knows where the money is. I have the online transaction histories showing that I was double billed and that the money was collected by Best Buy. I would really appreciate some help with this period.
01-02-2021 10:14 AM
From the site Terms and Conditions:
Paying for Your Order
Generally, we’ll charge your payment method for an item when we ship the item to you or confirm its availability in store. For digital items, we’ll charge your payment method when you initiate the download of the product or the product is placed in your account and available for use. For special-delivery items, we’ll charge your payment method when you confirm a delivery time. However, we will preauthorize your order amount (including for pre-orders) with your payment method at the time you place the order, which may have an effect on your available credit line. If a preauthorization of a pre-order expires before fulfillment, the preauthorization will be reversed and another preauthorization will be made closer to the confirmed availability date.
The process described in the above text is responsible for 99.9% of the instances of customers feeling they were "double charged". The way orders are processed really doesn't allow for this to occur. I would recommend reaching out to the card issuer and discussing their process/timeline for returning the pre-authorization funds. Normally, it takes 3-5 days but some types of financial institutions have been known to take a full billing cycle.
01-02-2021 10:57 AM
Just my experience, but I used to use a Green Dot Prepaid card and authorizations used to take 10 days to get them dropped off.
The prepaid card instructions usually warn of these inconsistiencies in the pre-authorization process. There was an exception to the rule where if you had a 3 way call with the merchant , card issuer and you, they would release the hold upon request.
01-02-2021 11:01 AM