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Posts: 3
Registered: ‎02-22-2019

Preorder Shipping Delay

Hello support,

 

I preordered a game a few months ago that didn't have a release date at the time. Abiut three or four weeks ago I recieved an update stating that there was a delay with the game and that my order would be canceled if it couldn't be shipped out by the 19th. The final release date was announced a few days later as the 25th, several days after my order will be canceled.

 

I'm under the impression this might just be an order tracking glitch happening on my end, but I'd like to ask for confirmation that my order isn't about to be canceled because it can't be shipped out almost a week early.

 

Thank you for any help.

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Posts: 7,077
Topics: 115
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Registered: ‎12-23-2016

Re: Preorder Shipping Delay

[ Edited ]

Hi, YITB,

 

Welcome back to the forums.  Thanks for reaching out about this. I'm sure you are eager to get those games you pre-ordered.

 

All orders where the release data has changed should now be fixed, so you have nothing to worry bout in regards to your order being cancelled. If you'd like, I can double-check to be sure. I'l just need you to send along a private message by using the link in my signature below this post. Your name, email address, phone number, and order number should let me verify.

 

I'm confident there won't be any issues, but if you want to be sure feel free to send that message along.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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