11-02-2019 04:54 PM
I want to place a preorder for a few things, however, I wanted to know does the preorder still drop off from the account I place the order from after a few days? I spoke with someone from Best Buy over the phone and they said the hold stays on your account until the item ships or you pick it up. The last topic I found on this issue dates from 2018 and that post said that after 3-5 business days the hold drops off and only reappears around the 5 day mark of the item's release. I wanted to make sure that I won't have a large amount of charges on my account for an extended period of time. Can anyone clarify this for me?
11-04-2019 12:17 PM
Thanks for reaching out here on the Best Buy Forums again! Welcome back to this awesome platform!
When a pre-order is placed, we take an initial authorization at the time of purchase for the full amount. A few days later, the authorization should fall off of your account, and this is due to the pre-order date often being so far in advance of the release date. Best Buy will then re-authorize for the full amount 5 days prior to release of the item. On release date, the product will ship/fulfill, and we will charge for the full amount.
More info can be found here.