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Posts: 2
Registered: ‎08-21-2017

Preorder Question

Hi there!

I want to place a preorder for a few things, however, I wanted to know does the preorder still drop off from the account I place the order from after a few days? I spoke with someone from Best Buy over the phone and they said the hold stays on your account until the item ships or you pick it up.  The last topic I found on this issue dates from 2018 and that post said that after 3-5 business days the hold drops off and only reappears around the 5 day mark of the item's release. I wanted to make sure that I won't have a large amount of charges on my account for an extended period of time.  Can anyone clarify this for me?

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Registered: ‎11-23-2018

Re: Preorder Question

Hi, Ascalz,

 

Thanks for reaching out here on the Best Buy Forums again! Welcome back to this awesome platform!

 

When a pre-order is placed, we take an initial authorization at the time of purchase for the full amount. A few days later, the authorization should fall off of your account, and this is due to the pre-order date often being so far in advance of the release date. Best Buy will then re-authorize for the full amount 5 days prior to release of the item. On release date, the product will ship/fulfill, and we will charge for the full amount.

 

More info can be found here.

 

Regards,

Quinton|Social Media Specialist | Best Buy® Corporate
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