The last time this issue came up, the affected person cleared their browser cache and it began working again. The cookie stored on their computer was not updating to the new store. If you are blocking cookies, it resetting would be the expected behavior.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
