09-09-2019 05:14 PM
Hi, I have a issue with a few games I preordered on the 24th of August. It has been 16 days and I have not got the funds put back into my account. They keep recharging me and I have preordered before and this has never been a issue. Thanks
09-12-2019 11:29 AM
Welcome back to the community! It has been a while since you’ve posted and it’s great to hear from you! I am always checking my bank statement, so I can understand you looking for some clarification here.
When you place a pre-order, Best Buy will take an initial authorization at the time or purchase/order. Unlike the normal authorization period, Best Buy releases the initial authorization after a few days. This is due to the pre-order experience a lot of times being so far in advance of when the product is released and fulfilled and not wanting to re-authorize the customer’s account so frequently. Instead, for the pre-order experience, Best Buy will then re-authorize that amount again 5 days prior to the release date. Once the release date occurs and the product is shipped/fulfilled, we will then charge for the amount.
More details on our Pre-Order process can be found here.