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Posts: 3
Registered: ‎10-22-2017

Pre orders keep charging my account

Hi, I have a issue with a few games I preordered on the 24th of August. It has been 16 days and I have not got the funds put back into my account. They keep recharging me and I have preordered before and this has never been a issue. Thanks 

Posts: 93
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Registered: ‎11-23-2018

Re: Pre orders keep charging my account

Hey, Corrosivescott,

 

Welcome back to the community! It has been a while since you’ve posted and it’s great to hear from you! I am always checking my bank statement, so I can understand you looking for some clarification here.

 

When you place a pre-order, Best Buy will take an initial authorization at the time or purchase/order.  Unlike the normal authorization period, Best Buy releases the initial authorization after a few days. This is due to the pre-order experience a lot of times being so far in advance of when the product is released and fulfilled and not wanting to re-authorize the customer’s account so frequently.  Instead, for the pre-order experience, Best Buy will then re-authorize that amount again 5 days prior to the release date.   Once the release date occurs and the product is shipped/fulfilled, we will then charge for the amount.

 

More details on our Pre-Order process can be found here.

 

Kindly,

Quinton|Social Media Specialist | Best Buy® Corporate
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