06-19-2021 01:04 PM
Hello! Every time I purchase a pre-oder item bust buy charges my card (to verify my bank or whatever) then puts the money back a few days later. But the charge has been pending for 5 days. Do they still do pre-charge and its just taking forever to go through or what? Thanks!
06-19-2021 01:43 PM
Good afternoon, Witcheress,
Thank you for taking the time to reach out to us here on our community forums. It's always a good idea to understand the charges on your account, I know I would have a few questions after something like this appeared without being removed. I'd be glad to provide some more details about our ordering process and this authorization hold.
When making a purchase on our website we place a hold on your account to ensure that funds are available. This is typically removed within two to three business days but can depend on your banking institution.
Once your order has been shipped or picked up at your local Best Buy we will charge you for this product. It's possible that the holiday weekend is causing this hold to take longer than usual to be removed, I would recommend reaching out to your bank or card issuer for more information on this timeline.
I hope I was able to answer your question! Please let me know if I can assist you with anything else.
06-19-2021 01:51 PM