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Posts: 10
Registered: ‎12-01-2014

Pre-ordered pixel 4 XL with preorder bonus of $100 e-giftcard, can i cancel/return and get a refund

I preordered a google pixel 4xl 128gb in white which included a free $100 gift card that was delivered via email when i picked up the phone as a pre-order bonus. I paid $999.99 + tax. I had a defective phone so i had to return the phone in store and then they had to place a order since my model wasnt in stock. I didnt realize my phone was backordered until i got home and checked and there is no exact date. I do not want to wait.

 

I noticed when i did the exchange the phone was ringing up as $899 when the phone is actually $999, that i think is to offset the $100 gift card? Anyways... if i cancel this replacement order... will i be getting a full refund of the $999 that i originally paid or will it only refund me $899.99 and im stock with a $100 giftcard that i end up having to pay for? I have used the giftcard and has full balance so i want to be able to fully return the phone + unused e-giftcard.

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Posts: 10
Registered: ‎12-01-2014

Re: Pre-ordered pixel 4 XL with preorder bonus of $100 e-giftcard, can i cancel/return and get a ref

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Registered: ‎11-29-2016

Re: Pre-ordered pixel 4 XL with preorder bonus of $100 e-giftcard, can i cancel/return and get a ref

Welcome back to our forums, lreyes66,

 

Order delays can certainly be frustrating, especially for something as exciting as a new phone.  I’m sorry to hear you’ve been unable to receive your new Pixel 4 XL since placing your order with us.

 

Regarding any free gift cards that might be included with your purchase, please know that if your order is cancelled or returned, you’ll be refunded for the order, minus the value of the free item.  If you have any other questions regarding our promotional e-gift cards, our Promotional E-Gift Cards Terms and Conditions may provide additional insight.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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