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New Member
Posts: 3
Registered: ‎05-02-2021

Pre order

I am very upset. I preordered a video game called Pokemon Snap in February. It was suppose yo be here 4/30/21. On April 29th at 4 pm. I get an email from ups and best buy saying my package has been shipped out of California. What is the point of having a game preordered and delivered to my house if it's not going to be here when the store open it up for the public to buy. On my tracker it says it will be here next Saturday
Posts: 6,004
Topics: 204
Kudos: 509
Solutions: 296
Registered: ‎08-21-2017

Re: Pre order

Good afternoon, nicholasbytendo,

 

Thank you for taking the time to reach out to us here on our community forums and letting us know about your order. Like you, I'm excited to check out the New Pokémon Snap so I can understand your disappointment to see that this will arrive later than expected.

 

​While pre-ordering doesn't always guarantee you'll receive an item on release day, it's the best way to ensure you're one of the first people who will get their hands on a new product. I'd recommend keeping an eye on your email for updates, or using our tracking system to keep up with your order.

 

Please let us know if I can assist you with any other matters, I'm happy to help as much as I can!

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎05-02-2021

Re: Pre order

I'll still do pre order, I'll just never have it shipped to my house