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Posts: 1
Registered: ‎07-26-2019

Pre-order not ready for pickup

[ Edited ]

I pre-ordered the galaxy note 10+. It said it would be ready on the release date and I came to the store to pick up and they had no idea when it will be ready. My order status is still showing it will be ready on release date which is today.

Order Number:{removed per forum guidelines}


Posts: 7,326
Topics: 161
Kudos: 253
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Registered: ‎11-30-2015

Re: Pre-order not ready for pickup

Good Afternoon and welcome, Krishna,


Thank you for posting your concerns about your Samsung Galaxy Note 10+ pre-order to us. Pre-ordering is a great way to ensure that you get one of these iconic phones. We’d be happy to see if there’s an update available on your order to share with you, at this time.


Can you please send us a private message with your full name, phone number and email address? A private message can be sent to us by choosing the blue “Private Message” button next to my name at the bottom. Alternatively, you’re welcome to keep an eye on your order using our Order Status option on our website and an email should be sent to you once your order is available for pick-up. We look forward to your reply, if you’d still like us to take a peek for you! 



Mariah|Social Media Specialist | Best Buy® Corporate
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