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Posts: 1
Registered: ‎08-25-2019

Pre-order hasn't shipped

I Pre-ordered the control deluxe edition a while ago, and it comes out this Tuesday. I have yet to receive an update on my order, and it still hasn't shipped, with tomorrow being the day before release. I took the day off work to play this game, being that I've been so excited for it. I really hope it comes on release day, because I would be very disappointed with Best Buy Smiley Sad.
Posts: 615
Topics: 40
Kudos: 85
Solutions: 25
Registered: ‎07-23-2018

Re: Pre-order hasn't shipped

Hello, Madcapwill,


Thanks for connecting with us here on the Best Buy Forums. We appreciate you thinking of us for the pre-order, and it’s definitely our goal to get them out as quickly as possible. I’m sure you’ve been anxious about the game, especially if you've arranged to be off work. If you still need assistance, we’d be glad to look into the status of your shipment.


To proceed, we will need to verify your full name, email address, and telephone number. Please share those details in a private message, which you can do by selecting the blue box next to my name below. If the order number is available, be sure to include that as well.



Sarah|Social Media Specialist | Best Buy® Corporate
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