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Posts: 8
Registered: ‎11-14-2011

Pre order canceled and order ruined

This is ridiculous. I pre ordered three games a couple of years ago and now the final of the three games was released(Final Fantasy VII). I updated my order once before after I was sent a message about the credit card and then was told it was declined again I was not able to change it by the Thursday before release date 4/9 because the website kept sayings that it wasn’t available to try again later which I kept trying and it was canceled that Thursday. I called bestbuy and they hung up on me after waiting for hours and being transferred over and over. Now that the game is canceled bestbuy can miraculously charge me $71.99 for the full price of the two games and not the price of the third game and send me the game. I want my original order restored and I want to pay the price that I had, not $71.99.
Posts: 4,040
Topics: 39
Kudos: 371
Solutions: 242
Registered: ‎11-29-2016

Re: Pre order canceled and order ruined

Welcome back to our forums, waynetid,


Order cancellations can often be a frustrating experience, and I regret to hear a portion of the order you placed with us a few years ago was cancelled after your payment was not accepted.


Please know that once an order is cancelled, we’ll be unable to reinstate the order.  With that said, using the information you’ve provided upon joining our forums, I see you were able to connect with our phone support teams to resolve this issue.  If this isn’t the case, or if you have any other questions or concerns, feel free to visit our Support Forums again.


Thank you,

SeanM|Social Media Specialist | Best Buy® Corporate
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