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New Member
Posts: 2
Registered: ‎10-26-2020

Pre-order Question



I pre-ordered the iPhone 12 Pro on pre-order day for pick-up and on the Order Status tab it said it would be available for pick-up by the 23rd and it ended up being delayed, which I'm completely fine with but my question is, the order status changed to "

If we can't get it to the store by Fri, October 30, we'll let you know and cancel the order.", I don't want the order to be cancelled even if it's not available for pick-up by the 30th, is there a place on the website I can choose to wait for it or get it shipped instead of Best Buy cancelling my order? I don't mind the wait just don't want it to be cancelled. 


Thank you.

Trusted Contributor
Posts: 2,783
Registered: ‎02-07-2011

Re: Pre-order Question

There is some law that was passed requarding how long they can hold preauthorizations that is causing this. You can call them and check, but I'm pretty sure it's what they legally have to do now.
New Member
Posts: 2
Registered: ‎10-26-2020

Re: Pre-order Question

If it does get cancelled wouldn’t that mess it up because I bought it with the ATT contract or would I just have to re-order with ATT
Posts: 1,080
Topics: 58
Kudos: 137
Solutions: 62
Registered: ‎07-23-2018

Re: Pre-order Question

Hi there, kiddoh.


A new phone is something to be excited about, and we sincerely appreciate your patience and understanding while waiting for your order to be fulfilled. We do have a dedicated team equipped to assist our mobile customers, should assistance with your account become necessary.


Hopefully, the phone arrived to fulfill the order on time. If you need further support, we’ll be available to review the order history. You’re always welcomed to send a Private Message, where we can collect the required information to complete the verification process.


Kind regards,


Sarah|Social Media Specialist | Best Buy® Corporate
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