10-26-2020 02:36 AM
I pre-ordered the iPhone 12 Pro on pre-order day for pick-up and on the Order Status tab it said it would be available for pick-up by the 23rd and it ended up being delayed, which I'm completely fine with but my question is, the order status changed to "
If we can't get it to the store by Fri, October 30, we'll let you know and cancel the order.", I don't want the order to be cancelled even if it's not available for pick-up by the 30th, is there a place on the website I can choose to wait for it or get it shipped instead of Best Buy cancelling my order? I don't mind the wait just don't want it to be cancelled.
10-26-2020 08:43 AM
11-01-2020 01:36 PM
Hi there, kiddoh.
A new phone is something to be excited about, and we sincerely appreciate your patience and understanding while waiting for your order to be fulfilled. We do have a dedicated team equipped to assist our mobile customers, should assistance with your account become necessary.
Hopefully, the phone arrived to fulfill the order on time. If you need further support, we’ll be available to review the order history. You’re always welcomed to send a Private Message, where we can collect the required information to complete the verification process.