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New Member
Posts: 3
Registered: ‎05-31-2019

Pre-Ordered Captain Marvel

I pre-ordered Captain Marvel last night. I received my confirmation email agter I ordered, however, I did NOT receive a digital code. I ordered the 4K Steelbook edition that comes with a digital copy. I just saw a commercial for the moving and it said you could pre-order and watch it now. Why dis I not receive my digital code for it?
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Posts: 4,790
Topics: 144
Kudos: 358
Solutions: 220
Registered: ‎08-21-2017

Re: Pre-Ordered Captain Marvel

Welcome, DragonCrazy73,

 

Thank you for taking the time to join our community forums and writing to us about your order. I know I'm looking forward to seeing Captain Marvel again and would be happy to take a look in to this for you. To my knowledge the digital copy of this movie is included with your copy and we are not currently releasing it earlier. I'd be glad to take a closer look at your order. Can you please send me a private message with a few more details? I will need to confirm your:

 

Full name

Email address

Phone number

Order number

 

To send a private message please click the blue button at the bottom of my post across from my name. I look forward to continuing to look in to this for you.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Posts: 4,790
Topics: 144
Kudos: 358
Solutions: 220
Registered: ‎08-21-2017

Re: Pre-Ordered Captain Marvel

[ Edited ]

Hello, DragonCrazy73,

 

Thank you for following up with me. As I mentioned I would be glad to take a deeper look in to this. In order to do so I will need to confirm your:

 

Full name

Email address

Phone number

Order number

 

 

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!