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Posts: 1
Registered: ‎08-14-2019

Pre-Authorization Charge

I purchased the Avengers Endgame steelbook back on July 19th and immediately the money was taken out of my account. I showed up to my store yesterday to finally pick up my order and all seemed fine....until I check my bank account. I should have known this was going to happen and yet I still went and did it. Because of the pre-authorization policy with orders, my account got charged two times, once on the 19th and then again on August 13th. I watch my account like a hawk and check it on a daily basis, the pre authorization was never put back and the original date of payment no longer appears in my statements. Now I am in the red and risk an NSF fee because I decided to pre-order something from Best Buy for once and now I think i'm just going to walk in from now on to get my items. I only did it this time because I believed the item was going to be sold out, but that was not the case. Anyway, this has caused a mass amount of unnecessary confusion and if someone could get this cleared up with me, I would really appreciate it. Thanks.

Posts: 278
Topics: 12
Kudos: 49
Solutions: 18
Registered: ‎02-08-2019

Re: Pre-Authorization Charge

Hey, greendale88,


I'm sorry to hear about this but thank you for reaching out. I'd be happy to look into this further and see how I can help. Can you send us a private message with your full name, email, phone number, and order number? You can send us a message by clicking the blue button in my signature below.


Looking forward to hearing back, 

Meg|Social Media Specialist | Best Buy® Corporate
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