12-10-2022 10:02 PM
Checking to see how long I need to wait before a package is considered "lost". I have an order that was sent via UPS Next Day and was last scanned about 30 minutes away 4 days ago.
12-11-2022 10:11 AM
Welcome to the Best Buy Forums. We appreciate you reaching out regarding an order you have not received, It's not the experience we want our customers to have when it comes to shipping, I would love to assist and see what's possible. Can you please send us a private message with your full name, phone number, email address and order number? You can click on "Private Message" next to my signature.
Alex|Social Media Specialist | Best Buy® Corporate