Add Product

Search Results:

New Member
Posts: 1
Registered: ‎03-25-2020

Posting My Story - Initiated Return, Best Buy took Refrigerator, Money never processed to my CC

[ Edited ]

On September 21st, 2019 I completed an online order to Best Buy. The order included a Whirlpool - 21.3 Cu. Ft. Top-Freezer Refrigerator - Monochromatic Stainless Steel and Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Range - Stainless steel oven. The total came to $1,769.04. A $95.61 Service fee was included for the install. On 9/21 my Citi Card was charged $1864.65 for the total.


We received the refrigerator and oven on October 17th, 2019. Upon inspection of the refrigerator, we noticed it did not have the purified water dispenser that the website describes it having. On October 31st, we initiated a return within Best Buy’s 14 day appliance return policy. They accepted and came to pickup the refrigerator on November 9th, 2019. We were happy with the oven and kept it.


They proceeded to reimburse the $95.61 for the for the install of the refrigerator. The return of the $95.61 is noted on the Citi Card’s November statement on 10/31. I then proceeded to wait for my next two statements for the refund of the $1099.68 for the refrigerator. This refund never came.


I proceeded to contact Best Buy multiple times. They insisted that they have processed the refund. Best Buy attempts to connect me with higher level purchasing departments and tells me to wait for a phone call but when I wait 24-48 hours the call never comes. Customer support does not seem interested in looking further into it as the front end system shows the refund.


I have compiled all of the information, receipts, and statements and started contacing my credit card company to push forward because Best Buy has not been helpful. I believe the problem happened because we called a local store to initiate the return and it caused a problem with a refund from the online order.


Online Order: {removed per forum guidelines} - Sept 21, 2019

Store Order: {removed per forum guidelines} - Oct 31, 2019




Posts: 6,036
Topics: 205
Kudos: 533
Solutions: 297
Registered: ‎08-21-2017

Re: Posting My Story - Initiated Return, Best Buy took Refrigerator, Money never processed to my CC

Hello, tsull23543,


Thank you for taking the time to visit our community forums. In some cases, it can take up to one billing cycle for a refund to appear in your account so it certainly sounds off that this hasn't been received yet.


I'd like to take a closer look at all the transactions that have been performed so we can determine how to best assist you moving forward. I will need some additional details in order to do so. Can you please send me a private message that includes your:


Full name
Email address

Phone number


You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!