BestBuy.com

[michaeldmobley]

Best Buy sent me the wrong cable and I feel like I am being punished for their mistake.

Short version: Received wrong cable.  Initiated return via website.  Printed return lable.  Needed to reprint return labed and could not for some reason.  Took cable and original packaging to store.  Store told me I needed to send it back myself as they coulnd't help me since I purchased from web site.  Called Customer Service and had a less than stellar experience.  They sent me a return shipping label with a differnt tracking number from the original one issued via website.  Shipped cable back.  UPS confirms package delivered.  Nothing from Best Buy since.  I have yet to recive a refund of the purchase.

I feel that Best Buy has screwed up at every step of the way.  I even showed the person at the store the message that comes up on in the Best Buy app when I try to reprint the shipping lable that tells me to visit my local store to return the cable.  They were very adament that I had to send it back and that they could not help me.

While this was going on I needed to buy a new washing machine.  I didn't even give Best Buy a thought because of this experience.  While it isn't about the money necessairly I find it funny that they have lost a cusomter that has and would have speant a fair amount of money over a $15.00 transaction.

[hockeycanuckjc Community Veteran]

Actually the store needs to be trained on their return policy as that's not true. It sounded like they just did not want to do it. 

From the website:

Return at a store

You may return any item purchased on BestBuy.com at any Best Buy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.

Now...... unless the item is an item is one that has to be shipped back to Best Buy, it is an item that can be returned to the store. 

[michaeldmobley]

It was either that or that the person that was waiting on simply did not want to do it.  Also, I didn't realize it when I popped in to the store that they closed at 7 PM.  I walked in a few minutes before 7 pm.  I really didn't raise a fuss because I was just trying to "run an errand" before dinner so I wouldn't feel rushed.  It wasn't until after I had walked back to my car that I realized that the store was closing.  Needless to say that then didn't help matters.  I don't know if they were just trying to get me out of the store or what.  Makes no sense though becuase it took longer to "discuss" the sitatuion with me than it would have to done the return.

I have called customer service and registered a complaint about the store.  I know it probably will not achieve anything but at least I feel like I have done my part in letting them know tha there is a problem at store level.

[hockeycanuckjc Community Veteran]

The mods here work in corporate so you may be able to get a resolution. They usually pass feedback onto the store directly. Due to the volume of posts you may experience a delay in their official reply but they will help you out. 

[michaeldmobley]

Thanks for the replies.  Hope you are having a good day.

[michaeldmobley · Accepted solution]

Finally got my refund last night.  While I am glad that this has been resolved I am disappointed that it happened and unfolded the way it did.

I ordered something else with the gift card that I was sent and the credit I ended up with on my Best Buy Visa.  If that transaction goes okay it will be my last for a while.

I am not going to say that I will never do business with Best Buy again.  It will be a while though.  I hate to loose my Best Buy Elite Membership status though.

[hockeycanuckjc Community Veteran]

I am sorry for the delay in response to your posting but I'm happy that a resolution to your issue was found and it sounds like you are squared away. If you do require help in the future with Best Buy issues or if you have questions about products prior to purchasing, these forums are fully open to you for that. 

Hope you found something great when you purchased an item with your credit