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Posts: 2
Registered: ‎12-02-2019

Poor customer service

I have to say the customer service for phone support was not good. Spent nearly 30 minutes on the phone to get a refund of less than $4. I ordered online and the order was delivered to another city not even close to mine and then told they would reship the item and then be told that they could not due to not being in stock online. Price of the item went back to regular price and then not in stock so I can’t get the item for that price now.
Posts: 632
Topics: 27
Kudos: 119
Solutions: 29
Registered: ‎02-08-2019

Re: Poor customer service

Hello, lupercali,

Thank you joining our community and for taking the time to write in to us, although we wish the circumstances were different. Having your item go to the incorrect address is not optimal, and I can certainly understand wanting to get connected to a representative regarding this. We apologize for any delay there may have been, and the limited options we may have had based on the available stock at hand. Although it sounds like a refund was processed for your order, please don't hesitate to let us know if we could assist in any other way.

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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