12-29-2019 07:29 PM
12-31-2019 04:04 PM
Welcome to our Best Buy community forum! As someone who likes to keep a close eye on my tracking details, I can imagine how nerve-wracking it would be to check on your order and see your product is going to the wrong address. That sounds like a far cry from the stress-free shopping experience we intended to provide!
While I wish that the circumstances that brought you to us were happier, I'm glad that you took the time to bring this to our attention. We understand how important it is to receive your order, so it hurts to hear that we also shipped your Kindle 7 to the wrong address during our attempt to fix the situation.
Using the "Private Message" option below, can you please send over your full name, phone number, email, the correct mailing address, and your order number so I can take a deeper look into our options at this point?