04-20-2019 08:45 PM
04-22-2019 09:49 AM
Hi there, Rs14297,
Welcome to our community. Store Pickup can really make things a lot easier if you're like me and have a busy schedule that just doesn't seem to stop. I was unhappy to hear that you not only discovered the Open Box item you ordered was in poor condition, but that you had such troubles making your concerns heard between our store teams at phone agents at 1-888-BEST-BUY. You have my sincere apologies for the disappointing experience.
Have you been able to select a new laptop yet? If not, I'd be happy to help answer any questions you may have. I would also appreciate the chance to formally document your experience at our Corporate office to ensure experiences like this don't happen to other customers moving forward. You're welcome to send me a private message that includes the information below. A private message can be sent by logging into the forum and selecting the blue “Private Message” button in my signature.
Please know I'm grateful you wrote to us with your concerns.