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Regular Member
Posts: 39
Registered: ‎12-05-2011

Please stop using Fedex

Every single time I place an order and you guys ship it Fedex it arrives AT LEAST a day late.  Oh and the only way you know it will is their tracking says the shipment isn't anywhere near your location yet the "Scheduled Delivery" is that day.  Now I have an order that was supposed to arrive today, that only lists as "Potentially Delayed" (no duh, I'm not getting it at almost midnight) and nothing else about when to expect it.  It is ridiculous and this happens every single time.  At least a day late, sometimes up to a week.

 

Just go with UPS and tell Fedex to shove it.  They used to be decent but they aren't anymore.  And it has been like that for a while.

Posts: 9,911
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Registered: ‎11-10-2008

Re: Please stop using Fedex

It sounds like it could be delayed due to conditions with the carrier and I am not sure why. If you have social media I would contact them via Facebook Messenger and let them know of the delivery conditions but once a package is handed off to Fed Ex then its pretty much out of Best Buy's control on the late delivery. I know it sounds like a bad situation and I've had to contact the local hub myself to address the issues in which they tell me due to certain conditions they can't bring packages on time.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
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Registered: ‎08-21-2017

Re: Please stop using Fedex

Welcome back, smclaurin,

 

Thank you for taking the time to stop by our community forums to let us know about your recent purchase. I know whenever I order something online, I keep an very close eye on my tracking information so I can be sure of when it arrives. I appreciate you providing your feedback about this shipping experience and would be glad to give you some information on how to get this idea to the right place.

 

We use a wide variety of shipping partners to help get your product to you as quickly as possible. While we try and provide the most accurate estimate, delays can occur once a carrier receives an item. I would recommend visiting our IdeaX page where you can officially submit an idea to our policies.

 

Is there anything I can do to assist you with this order? Please let me know, I'd be happy to see how I can help!

AndrewB|Social Media Specialist | Best Buy® Corporate
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