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New Member
Posts: 1
Registered: ‎12-15-2020

Please remove hold on my account

I purchased items on bestbuy.com on Dec. 13th.  The purchase has posted to my banking account, there is a hold for the equivalent amount on my card that I need removed NOW!.  Bestbuy already has my money, why is Bestbuy placing a hold on my account.  I spoke to the bank.  The bank states that the merchant has to be the one to remove the hold on my account.  I spoke to several bestbuy agents who were not helpful at all.  I'm a diabetic and was unable to eat any food today because of this hold and I will not be able to eat again until this hold is removed.  I need IMMEDIATE HELP!

Best Buy Employee
Posts: 2,640
Registered: ‎01-09-2015

Re: Please remove hold on my account

This forum is not intended for immediate assistance, the immediate help channel would be through 1-888-BestBuy. The announcement on the front page notifies all users that the response time is approximately 7-8 days depending on traffic.

A reserve is created by your bank when an authorization is put through. It is not made into a final charge until the item is shipped or picked up. The new processing that you saw today was likely it trying to complete the charge. Banks have different windows of time in which they release reserved funds that have not been charged, mine takes 3-5 days.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***