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Posts: 2
Registered: ‎06-17-2019
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Please Help me! My order was cancel, and didn't return money to me. And i can't enter to my account

Hi, in first sorry for my English (i'm foreugner)

 

Please i need help - i want take back my money or i want take my order.

 

Today i opened site: bestbuy.com

Then i choose Laptop - Lenovo Y730 (741.99$ USA)

I paid for my order (billing address - 10780 Kempwood Dr.Houston, TX 77043, shipping address - 19713 DE Newark)

I saw that my order was paid (money from my credit card was take)

Then after 5 minutes i saw that my order was canceled.

 

Now i want to enter to my account, but i saw error : Sorry, a problem occurred during sign in. Please try again.

 

And i cant see my order and i cant take my money.

 

Please Help me.

 

Posts: 508
Topics: 17
Kudos: 166
Solutions: 34
Registered: ‎11-30-2015

Re: Please Help me! My order was cancel, and didn't return money to me. And i can't enter to my a...

Hello, 0555988522,

 

Thank you for your interest in Best Buy, and for posting with us.

We have a lot of great sales and products available on our website. It's understandable that you would like to shop with us, if possible. At this time, Best Buy does not offer international shipping options, and any items purchased on our website or through our stores are sold with the intent to be used in the United States. This can sometimes make placing an order with an international credit card a little tricky. Was your order being submitted for store pickup? If it was being shipped, was the address a home address here in the United States? Will you be visiting one of our retail stores?

 

Helpful Links:
Best Buy International Orders

 

 

Regards,

Fey|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎06-17-2019

Re: Please Help me! My order was cancel, and didn't return money to me. And i can't enter to my a...

Hello, Fey-BBY,
Thank you for your attention to my appeal.

After my order, my money was withdrawn from my credit card and order began to prepare for shipment. But after 5 minutes my order was canceled and was not sent to the address in the USA.
I indicated the address of a friend who was supposed to send an order to my country.

The problem is that my order was canceled, but I did not receive a refund.

I just want to return my 741.99 US dollars. Please help me return my money.
Highlighted
Posts: 508
Topics: 17
Kudos: 166
Solutions: 34
Registered: ‎11-30-2015

Re: Please Help me! My order was cancel, and didn't return money to me. And i can't enter to my a...

Hi, 0555988522,

 

When an order is cancelled, we would expect any authorizations or charges to be automatically released back to your bank or the financial institution used to place the order. Processing times can vary by financial institution, but most will take at least a few days to up to one billing cycle, possibly longer if an international card was used. I can double check, just to make sure everything processed through in the way that we would expect it to. If this is something that you would be interested in, please send me a Private Message with your full name, email address, and phone number (as it would appear on the order). You can find a link to send a Private Message in my signature.

 

Regards,

 

Fey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!