05-09-2019 11:24 AM
I placed a pickup order yesterday for an item that was supposed to be available for same day pickup. Unfortunately, it wasn't available, and it's still pending. I needed the item yesterday, or today at the absolute latest, so I've gone ahead and purchased an alternative elsewhere.
I'd love to cancel this initial order, but the system won't let me because it's in progress. Could the Best Buy team cancel it on your end? I have the order number, but I'm not sure if it's safe to post in this forum.
Solved! Go to Solution.
05-09-2019 01:18 PM
Welcome to the Best Buy Forums!!
I appreciate you taking the time to join and write us about your order. Online shopping is meant to be convenient and simple. I understand where you’re coming from, as it’s never pleasant to find out an order has been delayed. While we do everything we can to ensure orders arrive quickly, sometimes there may be delays due to circumstances beyond our control.
Generally, most orders can be filled within one to four hours, but processing times can vary. I’m happy to look into this further for you. Please, private message me with your order number, full name, phone number, and e-mail address connected to your BestBuy.com account. To send it, click on the “Private Message” button next to my signature. Let me know if you have any other questions.