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Posts: 4
Registered: ‎12-05-2017
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Placing Order Removed Use of Certificate - Can This Be Applied?

I recently made a purchase (today, 6/11) and checked the box to use a 30$ certificate that I had.  Unfortunately, upon clicking to complete checkout, the certificate was not applied to the order.

Is there a way to do so on your end (?) as I looked and can't find a way to apply it without cancelling and trying to place the order again.  

Thanks.

Posts: 3,042
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Registered: ‎08-21-2017

Re: Placing Order Removed Use of Certificate - Can This Be Applied?

Welcome, MarkT.King,

 

Thank you joining our community forum and writing to us about this purchase. My Best Buy rewards certificates are a great benefit of being a rewards member and I know I'd want to make sure such a large certificate was on my purchase. Once an order has been placed we are unable add or change a different form of payment, including certificates. This order would need to be cancelled and a new one placed so this certificate can be used. Please let me know if you have any other questions that I can help with!

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎12-05-2017

Re: Placing Order Removed Use of Certificate - Can This Be Applied?

Hi there - thanks for the reply. I cancelled the order, then tried to place again, however the same issue occurred. I've used certificates plenty of times before and never had this happen. Any suggestions?
Posts: 3,042
Topics: 40
Kudos: 203
Solutions: 162
Registered: ‎08-21-2017

Re: Placing Order Removed Use of Certificate - Can This Be Applied?

Hello, MarkT.King,

 

Thank you for following up with us. It's possible that the product you are trying to purchase may be excluded from being paid for with a My Best Buy certificate. May I ask what you are trying to purchase?

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎12-05-2017

Re: Placing Order Removed Use of Certificate - Can This Be Applied?

Just some amiibo game figures - they aren't excluded from certificates though.
Posts: 3,042
Topics: 40
Kudos: 203
Solutions: 162
Registered: ‎08-21-2017

Re: Placing Order Removed Use of Certificate - Can This Be Applied?

Thank you for confirming that, MarkT.King,

 

I'd like to take a deeper look at this. Can you please send me a private message with your:

 

Full name

Email address

Phone number

Order numbers

 

To send a private message please click the button at the bottom of my post across from my name. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎12-05-2017

Re: Placing Order Removed Use of Certificate - Can This Be Applied?

Messaged you, thank you.