Add Product

Search Results:

Reply
Member
Posts: 22
Registered: ‎09-22-2017

Place order bottom doesn't work

So I followed the steps I came across with signing out, placing an item in the box and, then going that route. Didn't work. Uninstalled the app, did it again, nothing. tried via the browser and app. I order time sensitive stuff from here. This is worrisome. Also, my best buy reward money will expire at some point. Why is it so hard to spend my money with Best Buy?
Posts: 100
Topics: 3
Kudos: 10
Solutions: 1
Registered: ‎12-04-2018

Re: Place order bottom doesn't work

Hello, Timmonius311.

Welcome back to the Forums and thank you for reaching back out to us, although I do wish it were under better circumstances. I regret to hear that you’re having difficulties placing your order. I can assure you that it is not our intent to make purchasing from us difficult. We aim to make our check out process as easy and convenient as possible.

Since making this post yesterday, have you been able to successfully place your order? If not, please feel free to send me a Private Message with your:

  • Full name
  • Phone number
  • Email address

 

From there I should be able to take a closer look at your account. I look forward to hearing from you.

Sincerely,

Michael|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 22
Registered: ‎09-22-2017

Re: Place order bottom doesn't work

The issue is not resolved. I also called your number and the guy on the line, although nice, was able to fix the issue. He said try again today, which I did. It still doesn't work. This is going on a few days at this point.
Member
Posts: 22
Registered: ‎09-22-2017

Re: Place order bottom doesn't work

Excuse me, I meant wasn't able to fix it.
Member
Posts: 22
Registered: ‎09-22-2017

Re: Place order bottom doesn't work

To anyone that stumbles across this thread like I did with others with the same issue. It was never fixed. Good luck.
Posts: 2,152
Topics: 42
Kudos: 365
Blog Posts: 16
Solutions: 132
Registered: ‎08-08-2017

Re: Place order bottom doesn't work

Posts: 2,152
Topics: 42
Kudos: 365
Blog Posts: 16
Solutions: 132
Registered: ‎08-08-2017

Re: Place order bottom doesn't work

Hello Tim,

 

Thank you for your messages.  My teammate, Michael, is currently unavailable, so I'll be jumping in to help you out.  I'm sorry to hear that you are still unable to place orders on BestBuy.com despite trying other troubleshooting steps.  I can't quite tell what you've tried thus far, though, so please walk through the following steps and let me know if any of them work for you.

 

Please try the following and let me know if any of these steps work:

 

  • Log out of your BestBuy.com account on all devices
  • Disable ad-blockers in your browser or on your computer
  • Disable any VPN you may be using
  • Clear your browser's cookies and cache
  • Close and re-open your browser
  • Try using a new browser or device to log in if the above steps don't work right away

 

If you need further assistance after trying the above steps, please let me know and I'll see what I can do to help.

 

Thanks,

Sam|Retired Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 22
Registered: ‎09-22-2017

Re: Place order bottom doesn't work

I literally did all of that and this is the only device i can use to order anything. I have cleared all data, uninstalled, logged out, tried different browsers, I mean literally everything you guys keep telling me to do. It's been a week since I can use my phone to place an order via browser or app.