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Posts: 1
Registered: ‎05-12-2019

Pixel order is delayed?

I ordered the Pixel 3a XL on Wednesday, I was given free next day delivery. Later that night I received an email that my order was delayed and I have also yet to receive the e-card, although I’m not surprised since half of the people don’t get their pins. The email said that if the item wasn’t shipped by JUNE 8th that it would be cancelled and my money refunded. So at the moment I have about $400 sitting in limbo(for maybe up to a month!) and nothing to show for it, so much for next day delivery.

What is the deal with the pixels?
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Posts: 9,306
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Registered: ‎09-29-2008

Re: Pixel order is delayed?

WheresMyPixel,

 

Welcome to our community. I cannot bear delays with my online orders; it's probably the most frustrating thing about shopping online right after cancellations. I'm unhappy to hear that your shipment appears to have been delayed and I regret any inconvenience to you.

 

I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

 

  • Your full name
  • Your telephone number
  • Your email address
  • Your order number

 

To send me a private message, please click the button labeled "Private Message" in my signature below. 

 

I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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