BestBuy.com

[Customer2022r]

Dear Customer Service,

I need help with a Pixel 7 Trade-In that I pre-ordered on 10-13. The store told me to talk to management and gave me the corporate number. I've called the corporate number 6-7 times and they assured me that I would qualify every single time, but I tried trading it in-store two times (once on 10-23 and another time on 11-2), but I ran into problems. I will digress more in DMs.

[Bryant-BBY]

Hey, Customer2022r. 

Thank you for reaching out to us on the Best Buy Forums page. The Best Buy trade-in program is really a good program when you are wanting to upgrade your device. It's really dishearten to hear that you are having issues with trading in your device. I would love to hear more about the issue you are facing today. To get started can you please send me a private message with your name, phone number, and email? Also, can you send me more details about the issues you are having with your trade-in. 

If you wanted to know more about our Trade-in program you can click on the link; https://www.bestbuy.com/site/services/best-buy-trade-in/pcmcat133600050011.c?id=pcmcat133600050011

Thank you, 

[Customer2022r]

Anyone able to help me? I DM'd Bryant, but it has yet to be read.

[Bryant-BBY]

Randy, 

The next step would be for you to go into the store and process the trade-in of your Pixel 6. Once that is completed, please let me know. I will then process you a mail check for the $249 that will be sent to you by mail. 

Bryant-BBY
Social Media Care Specialist
Best Buy Corporate

[Customer2022r]

Sent another message through DM.