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Member
Posts: 15
Registered: ‎10-24-2022

Pixel 7 Delay -- When is my order coming?

I ordered on the 12th specifically because of the trade-in and the promotions going on. On the 18th, I get a email saying it was delayed. However, it's not a week later, and I am not seeing any update. When is my order coming? 

 

I specifically do not want this to be cancelled and I want to know if Best Buy is planning on fulfilling these orders. It says all sold out on the website. 

 

Thank you for your time.

Posts: 134
Topics: 2
Kudos: 16
Solutions: 5
Registered: ‎11-03-2020

Re: Pixel 7 Delay -- When is my order coming?

Hello,

 

Welcome to the Best Buy Forums page. We appreciate you reaching out and bringing this to our attention. This is never the experience we want our customers to have when it comes to the latest smart phones. Due to the high demand it has caused a bit of delay on fulfilling orders. We sincerely apologize for it and are working very hard to get our customers taken care of. Please keep an eye on your order for upcoming updates.

 

Kind regards,

Alex|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 15
Registered: ‎10-24-2022

Re: Pixel 7 Delay -- When is my order coming?

Hello. I received no updates to my pixel 7 order that I've been waiting weeks for. Can I please have someone to look in my case. I do not understand why its allowing people to buy the Pixel 7 on the online store while I still have not received my phone. 

 

I am dissatisfied with my experience and not receiving any updates on my order. 

Member
Posts: 15
Registered: ‎10-24-2022

Re: Pixel 7 Pro Order Delay

Still haven't received my phone or any update either.

Posts: 134
Topics: 2
Kudos: 16
Solutions: 5
Registered: ‎11-03-2020

Re: Pixel 7 Pro Order Delay

Hello,

 

Welcome to the Best Buy Forums. We appreciate you reaching out and bringing this to our attention, I can understand how frustrating it is for new released phones to be delayed. I would love to assist and see what's possible. Can you please send over a private message with your full name, phone number, email address and order number? You can click on "private message" right next to my signature.

 

Thank you,

 

Alex|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 1,081
Topics: 58
Kudos: 137
Solutions: 62
Registered: ‎07-23-2018

Re: Pixel 7 Pro Order Delay

This topic has been moved to its own thread under the board BestBuy.com for further review.

Member
Posts: 15
Registered: ‎10-24-2022

Re: Pixel 7 Delay -- When is my order coming?

Still absolutely no update on my order. In fact, I've seen new customers purchase this phone, get it picked up by today/ this week while I am left phone-less after almost a month. 

 

I contact customer service both through the chat, through the phone, and have recently messaged through the site. No one can explain why others can purchase the phone I've been waiting for weeks today and walk into the store today to get it, while I am left without a phone on a pre-order. 

 

In checking Best Buy's site today, I saw that the phone was ready in an hour in some locations near me, and next time I checked, it was already unavailable. 

 

This is absolutely absurd that Best Buy is continuiing to leave me on the dark on my purchase but has a long standing charge on my bank account.

Member
Posts: 15
Registered: ‎10-24-2022

Re: Pixel 7 Delay -- When is my order coming?

Have still received no word on when I will get my phone. The representative on this forum messaged me saying they will open up an investigation and mentioned that it may take time, but I think waiting for a month now with no updates is not justifiable and that is enough time as expected. I've been overly patient as is. 

 

Best Buy, where is my phone? Why are others allowed to buy the phone for the phone I purchased but my order is still not fulfilled from four weeks ago? Thank you. 

Member
Posts: 15
Registered: ‎10-24-2022

Re: Pixel 7 Delay -- When is my order coming?

Still no update on my order. 

Member
Posts: 15
Registered: ‎10-24-2022

Re: Pixel 7 Delay -- When is my order coming?

Is there a reason why no one has looked at my case or given any update to me yet?