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Posts: 4
Registered: ‎11-08-2019
Accepted Solution

Pickup In Store order Frozen with error “ warning Our tax calculation system is temporarily down.”

[ Edited ]

My Pickup In Store order (number {removed per forum guidelines}) seems to be frozen with the error “ Our tax calculation system is temporarily down. Your current order total does not reflect sales tax or other applicable taxes. However, you will be charged tax for this order.”

A few minutes after I placed my order, this morning at 6:03 AM PST, I received an email with the subject line “automated response: contact customer care” the body of the email did not give me any more info and only said “ This is an automated response. Please do not reply to this email.

If you need additional assistance, please visit www.bestbuy.com/expertservice.”

Since I needed additional assistance, I followed the above directions which led to this post.


Posts: 270
Topics: 9
Kudos: 44
Solutions: 18
Registered: ‎02-08-2019

Re: Pickup In Store order Frozen with error “ warning Our tax calculation system is temporarily d...

Hi, IvyGoat,

 

Thanks for reaching out, and welcome to the forums! I think the fastest way to get help for this would be to call (888) BEST BUY (888) 237-8289. That said, I'd be happy to assist here as well. Please send me a private message with your full name, email, and phone number as it appears on your order.

 

You can send me a private message via the link in my signature below, or here

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎11-08-2019

Re: Pickup In Store order Frozen with error “ warning Our tax calculation system is temporarily down

I attempted to contact support by phone. They could not understand the problem because Best Buy’s agent had limited English skills. There was a similar problem with message support—they kept sending me copy pasta about tax exempt forms.

New Member
Posts: 4
Registered: ‎11-08-2019

Re: Pickup In Store order Frozen with error “ warning Our tax calculation system is temporarily down

So Best Buy removes my order number from my post, which is what will allow customer care to track the order—instead of solving my issue.

Really?
New Member
Posts: 4
Registered: ‎11-08-2019

Re: Pickup In Store order Frozen with error “ warning Our tax calculation system is temporarily down


Nvm. Just keep my money, it is not worth the hassle. I should have just used Amazon like everyone else.
Regular Contributor
Posts: 996
Registered: ‎02-07-2011

Re: Pickup In Store order Frozen with error “ warning Our tax calculation system is temporarily down

Or you could simply provide the information via private message they requested a few replies up so they can solve you issue.