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New Member
Posts: 2
Registered: ‎07-04-2021

Pick up order delay

Yesterday I bought a laptop with the option to pick up in 1 hour, it has been more than 24 hours and they still do not confirm to go to pick up in the store, in 2 days my flight leaves and I will not be able to pick up the product, please you support indicating when I will be able to go to the store to pick up

Posts: 4,953
Topics: 53
Kudos: 373
Solutions: 302
Registered: ‎11-29-2016

Re: Pick up order delay

Good afternoon, miguelmoran,

 

Welcome to our forums, and thank you for reaching out to us for assistance.  Our in-store pickup option when shopping with us online is usually a great way to ensure you’re able to pick up your order from us in a quick and convenient manner, so it’s disappointing to hear this process might be taking a bit longer than originally anticipated.

 

I’d like to take a closer look into your order and offer any additional assistance I can, however, I’ll need just a few pieces additional information from you in order to do so.  Most of the information I’ll need is sensitive information we’ll want to keep out of the public view of our forums, so if you could use the blue “Private Message” button in my signature to send me:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number

 

As mentioned, be sure to use the blue “Private Message” button to get this sent my way, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎07-04-2021

Re: Pick up order delay

OK, I already answered privately, thanks for the support 

Posts: 4,953
Topics: 53
Kudos: 373
Solutions: 302
Registered: ‎11-29-2016

Re: Pick up order delay

Hi, miguelmoran,

 

Thank you for your message!  I’ll be replying to your message momentarily, which you’ll be able to read by clicking on the orange envelope in the upper right-hand corner of your screen. 

 

See you up there,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!