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Recognized Member
Posts: 191
Registered: ‎03-29-2011
Accepted Solution

Pick-Up Order: Change payment method?

Is there a way to change the payment method on a pick-up order before picking it up? The item is OOS, so I can't simply cancel and replace a new order. BBY phone support is lousy even for Elite Plus members. The reps are bots and transferred me to Citibank for My BBY Visa support five times. I plan to pick up tomorrow, so don't expect any help until it's is too late, which always seems to be the case with BBY. Thanks. 

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Registered: ‎11-10-2008

Re: Pick-Up Order: Change payment method?

This is a very complicated situation. Typically you are locked in when you place an order it can be too late to make any changed due to the nature of the way the order processing goes.

 

I believe at this point that the store you pick it up at can help you with this. I think typically it would require a return and rebuy to use the new payment method, as long as you ordered the item for pickup in store. Now if this was a BestBuy.com purchase to have it shiped to your house it gets even more complicated.

 

FYI was this item locally shipped to the store for pickup or was it locally in stock for pickup fulfillment?

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Posts: 799
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Registered: ‎07-23-2018

Re: Pick-Up Order: Change payment method?

Hello, Jonathan,

 

It is nice to hear from you. We appreciate you choosing Best Buy for this purchase, and I understand you are hoping to change the method of payment you had provided for your order. Typically, there is a narrow window of time to make any modifications to online orders. If the item is unavailable, cancellation would not be the best option. If you’re still in need of support, I’d be happy to see if there may be any routes we could explore.

 

You’re welcomed to send a Private Message, if this is something you’re still in need of assistance with. I look forward to hearing from you.

 

Best,

Sarah|Social Media Specialist | Best Buy® Corporate
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Recognized Member
Posts: 191
Registered: ‎03-29-2011

Re: Pick-Up Order: Change payment method?

@hockeycanuckjc thanks for the info.

 

@Sarah-BBY thank you, I did reach out to you via PM. 

Posts: 799
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Registered: ‎07-23-2018

Re: Pick-Up Order: Change payment method?

Sure thing, Jonathan.

 

Your Private Message has been received, and I just sent a response. Once I have the necessary information, I can help determine what might be possible.

 

Best,

Sarah|Social Media Specialist | Best Buy® Corporate
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