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Posts: 3
Registered: ‎10-09-2022

Phone with downpayment and EIP return, only partial refund

I recently returned two phones that were purchased with a downpayment under EIP with T-Mobile. Upon return, one was refunded $100 our of the $411 paid and the other was refunded $148 of the $1048 paid. I was told the remaining amount "might" be the downpayment which takes longer to refund but it has been about 14 days no with no word. That's a lot of money to just let go so inquiring about how I can get this resolved. 

Posts: 190
Topics: 6
Kudos: 39
Solutions: 21
Registered: ‎11-08-2021

Re: Phone with downpayment and EIP return, only partial refund

Hello, betancd.

Thank you for reaching out to us here on the forums.  Mobile phone returns can get a bit tricky, especially with payments, down payments etc.  I will be more than happy to look into this for you!  To start, would you mind sending a private message with your full name, email address, and phone number and order number if available?  You should be able to do so by clicking the blue button down next to my signature.


Allison|Social Media Specialist | Best Buy® Corporate
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