02-15-2020 04:37 AM
Ordered me a cell phone which was supposed to arrive today! only thing coming in today is the case for it and screen protector. what am i supposed to do with a case and screen protector!??!?!?! Website said it will be here today 2/15/2020 and now the phone is delayed i could have gotten it yesterday on my own time from a best buy store! and i cant even cancel the order or make adjustments what gives??? It says i need to sign in order to receive the order and i will be out traveling this week so what am i supposed to do without a phone and GPS????? I need this solved today so im not out and about lost omw for my business trip
02-15-2020 04:08 PM
Welcome to the forums!
I appreciate you taking the time to write us regarding your cell phone order. I understand where you’re coming from, as it’s never pleasant to find out an item has been delayed. While we do everything we can to ensure orders are available quickly, sometimes there may be delays due to circumstances beyond our control.
I am here to help where I can. First, I am going to need some more details from you. Will you please send me a private message with the order number, your full name, phone number, and e-mail address? To send it, click on the blue button next to my signature. I look forward to your response.
02-15-2020 04:53 PM
Thank you for the heads up, Supersonicsam13. I will be responding to your message shortly. This is not how we want you to feel. When ordering multiple items on an order, we will ship them from the warehouse or store location that has it available the soonest for you. Those two sipped out from a different location than the cell phone.