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Posts: 1
Registered: ‎11-07-2022

Phone Trade in stuck in processing

Hello - hoping to get some help or an update. I sent my trade in with the kit I got and the phone was received on October 26th but have not received any updates or refunds. I would have expected to have received credit by now; can someone help me?





Posts: 264
Topics: 1
Kudos: 35
Solutions: 17
Registered: ‎11-29-2016

Re: Phone Trade in stuck in processing

Hello, basilisk_venom,


Welcome to the Best Buy Forums.


Thanks for reaching out regarding your phone trade-in. We can understand wanting an update about the pending refund. We’d be happy to help.


Send over a Private Message with your full name, phone number, email address, and order number. Click the blue button next to my signature to send the message. 



Andy|Social Media Specialist | Best Buy® Corporate
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