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New Member
Posts: 3
Registered: ‎06-18-2021

Personal Information for Live Chat

I'm sorry, why do I need to give out personal information for chatting with agents on this website? The agent abruptly ended the chat session when I refused to give my name, phone, and email for one simple question. Yeah, no thank you. I am not demanded all of this information when I walk up to an employee in-store to ask a question and I expect the same when shopping online.

 

And yes, I know all of this information is in my account, but when I'm exchanging conversation with a random employee I'd rather not have to identify myself just like I'm not expected to in-store.

Posts: 6,291
Topics: 214
Kudos: 453
Solutions: 321
Registered: ‎08-21-2017

Re: Personal Information for Live Chat

Hi there, gutsntoses,

 

Thank you for taking the time to stop by our community forums. We work hard to make it easy to get support from a wide variety of channels so I'm disappointed that you were having a difficult time getting assistance from our chat agents. I would be glad to provide some more information regarding our Privacy Policy and why this information is needed.

 

Some of our digital properties may collect your location to, for example, help you search for one of our stores, use special mobile features within some of our stores, or provide you with helpful messaging in our mobile app. We also may use this information to determine whether to provide you with content, information, and notices that may be required by law based on your location. This is typically done by verifying your full name, email address and phone number.

 

I can certainly understand not wanting to provide these details. You are always welcome to visit your local Best Buy or give us a call at (888) BEST-BUY / (888) 237-8289. Were you able to get assistance with your question? If not, please let me know. I would be happy to help as much as I can.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎06-18-2021

Re: Personal Information for Live Chat

Yeah, all that information is not necessary to answer simple shopping questions. Thanks. Decided to shop elsewhere online where my privacy is respected.

Posts: 9,929
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Registered: ‎11-10-2008

Re: Personal Information for Live Chat


@gutsntoses wrote:

Yeah, all that information is not necessary to answer simple shopping questions. Thanks. Decided to shop elsewhere online where my privacy is respected.


I am sorry you feel this way. When you use an online service you agree to the terms laid out by Best Buy reading them or not. Some do not read the fine print. I am not trying to sound mean, but when you use these forums, you can also have information potentially collected. All online services are like this.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Emerging Expert
Posts: 8,127
Registered: ‎02-25-2013

Re: Personal Information for Live Chat

I seriously doubt if your privacy is respected anywhere else you shop online. 

 

At least Best Buy has the courtesy to ask it. Many sites you go on can extract that info via malware.  

 

Have you ever looked at item in a browser.  Then magically you are seeing advertisements for just such an item and getting email spam for that item.

 

Also, getting your info can help protect you and the company.  Quite a number of cases where a customer claims they asked a question about a product and were given incorrect information.  The chat allows them to keep a log of the conversation. 

 

Really is it such a big deal anymore?  If you use any computer on the Internet and any social media your privacy is being  compromised every minute. 



I am not an employee of Best Buy. All opinions and comments are my own.
I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
New Member
Posts: 3
Registered: ‎06-18-2021

Re: Personal Information for Live Chat

It's moreso the buying experience. I don't want to feel like being interrogated to ask one question. It's basically them saying, "Have a question? Identify yourself, citizen." Also, if they already have my info, why the need to ask? Btw, I use a tracker blocker which interestingly also happens to block 99% of ads. Tells you a lot about how companies use your information through ads to sell to third parties without your consent.