06-18-2021 06:40 PM
I'm sorry, why do I need to give out personal information for chatting with agents on this website? The agent abruptly ended the chat session when I refused to give my name, phone, and email for one simple question. Yeah, no thank you. I am not demanded all of this information when I walk up to an employee in-store to ask a question and I expect the same when shopping online.
And yes, I know all of this information is in my account, but when I'm exchanging conversation with a random employee I'd rather not have to identify myself just like I'm not expected to in-store.
06-19-2021 10:30 AM
Hi there, gutsntoses,
Some of our digital properties may collect your location to, for example, help you search for one of our stores, use special mobile features within some of our stores, or provide you with helpful messaging in our mobile app. We also may use this information to determine whether to provide you with content, information, and notices that may be required by law based on your location. This is typically done by verifying your full name, email address and phone number.
I can certainly understand not wanting to provide these details. You are always welcome to visit your local Best Buy or give us a call at (888) BEST-BUY / (888) 237-8289. Were you able to get assistance with your question? If not, please let me know. I would be happy to help as much as I can.
06-25-2021 05:59 AM
Yeah, all that information is not necessary to answer simple shopping questions. Thanks. Decided to shop elsewhere online where my privacy is respected.
I am sorry you feel this way. When you use an online service you agree to the terms laid out by Best Buy reading them or not. Some do not read the fine print. I am not trying to sound mean, but when you use these forums, you can also have information potentially collected. All online services are like this.
06-25-2021 09:31 AM
I seriously doubt if your privacy is respected anywhere else you shop online.
At least Best Buy has the courtesy to ask it. Many sites you go on can extract that info via malware.
Have you ever looked at item in a browser. Then magically you are seeing advertisements for just such an item and getting email spam for that item.
Also, getting your info can help protect you and the company. Quite a number of cases where a customer claims they asked a question about a product and were given incorrect information. The chat allows them to keep a log of the conversation.
Really is it such a big deal anymore? If you use any computer on the Internet and any social media your privacy is being compromised every minute.
06-25-2021 06:46 PM
It's moreso the buying experience. I don't want to feel like being interrogated to ask one question. It's basically them saying, "Have a question? Identify yourself, citizen." Also, if they already have my info, why the need to ask? Btw, I use a tracker blocker which interestingly also happens to block 99% of ads. Tells you a lot about how companies use your information through ads to sell to third parties without your consent.