08-20-2019 11:48 PM
08-22-2019 06:22 PM
Welcome to our forums, Marquezdeidri,
While it’s great to hear your father is looking to purchase a laptop for your son’s graduation, I’m sorry to hear there seems to be an issue with his order processing.
We’ll be happy to look into this order further, however, we’ll need to speak with the person listed as the purchaser of this laptop, in this case, your father. He’s welcome to create his own account here on our Support Forums and send me a private message with his first and last name, phone number, email address, and order number, or if he would prefer to discuss this order with us by phone, (888)-BESTBUY or (888)-237-8289 would be his best option.
Hope this helps,