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Posts: 3
Registered: ‎12-29-2019

Pending payment on paypal but no placed bestbuy order

I tried to place an order with Paypal but no order placed on bestbuy.com. I got a pending order on my Paypal account and it says "Order Placed: Your payment method will be charged when Best Buy Co., Inc. completes your order." I can not find this order on my purchase history in bestbuy.com.



I called customer support and the answered was the order was not placed. So I purchased an item with credit card payment and it successfully proceeded.



My concern is the pending order is still in my Paypal account. Could you delete it? I don't need it anymore.
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New Member
Posts: 3
Registered: ‎12-29-2019

Re: Pending payment on paypal but no placed bestbuy order

When can I expect the money to be released? 24 hours?
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Posts: 4,507
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Registered: ‎08-21-2017

Re: Pending payment on paypal but no placed bestbuy order

Hi there, chancebeyer1,

 

Thank you for stopping by our community forum. It's certainly strange to hear that this payment was processed in your account but you didn't receive a confirmation. Has this charge been removed from your PayPal account at this time? If not, can you please send me a private message with a few more details so I can begin to investigate this for you. I will need to verify your:

 

Full name

Email address

Phone number

 

You can send a private message over to me by clicking the blue button at the bottom of my post across from my name. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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