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New Member
Posts: 2
Registered: ‎04-30-2020

Penalty for honesty Best Buy online order

I ordered Roku Stick online. On Apr 22, got email saying order was ready for pickup at the local Best Buy (New Hope Commons, Durham).  Drove by on Apr 23 and a Best Buy Assoc took my name and asked what I ordered.  Had my order number with me but he didn't bother to take it.  He gave me what I ordered and sent me on my way.  On Apr 30, I got an email saying the order was canceled and my money would be refunded.  I called the folks at the local Best Buy and they did not seem to know what to do.  Finally, they decided that they would have me repay for the item and I gave them my credit card information.  However, the online price was $49.99+3.75 tax, total $53.74.  But the folks at the local store told me they would have to charge me $10.00 more (the store price).  For trying to be honest, I am out of $10.00.

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Posts: 4,908
Topics: 147
Kudos: 371
Solutions: 225
Registered: ‎08-21-2017

Re: Penalty for honesty Best Buy online order

Good afternoon, weat73,

 

Welcome to our community forum. It's certainly strange to hear that your original order was cancelled and you were asked to pay a higher price. I'd like to take a closer look into this to see what options we may have to assist you. Did you have the chance to speak to a store manager at our Best Buy Durham location?

 

I'd also like to take a closer look at your order. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking the blue button at the bottom of this post across from my name. I'll keep an eye out for your message.

 

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-30-2020

Re: Penalty for honesty Best Buy online order

Thank you for your response.    I called the management at the local Best Buy (New Hope Commons).  In response they credited my credit card $10.00, the difference between the online price and the store price.  I am now satisfied.

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Posts: 4,908
Topics: 147
Kudos: 371
Solutions: 225
Registered: ‎08-21-2017

Re: Penalty for honesty Best Buy online order

Hi there, weat73,

 

I'm glad to hear that this store was able to assist you!! Please let me know if I can assist you with anything else.

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!