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New Member
Posts: 3
Registered: ‎02-12-2018

Paypal refund

cancelled a preorder but refund has not showed up on my paypal account

Posts: 3,385
Topics: 58
Kudos: 244
Solutions: 178
Registered: ‎08-21-2017

Re: Paypal refund

Hi there, iband1,

 

Welcome back to our community forums and thank you for taking the time to reach out to us about your order. I can certainly understand wanting to receive this refund as quickly as possible. How long has it been since you cancelled this pre-order? PayPal refunds are typically received within 24 hours. Please let us know if it's been longer than this so we can further assist you!

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎02-12-2018

Re: Paypal refund

I cancelled this order on June 11

Posts: 3,385
Topics: 58
Kudos: 244
Solutions: 178
Registered: ‎08-21-2017

Re: Paypal refund

Hello, iband1,

 

Thank you for getting back to me. I'd be happy to check out this order for you. Can you please send me a private message with your:

 

Full name

Email address

Phone number

Order number

 

To send a private message please click the button at the bottom of my post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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Emerging Expert
Posts: 6,390
Registered: ‎02-25-2013

Re: Paypal refund

I used to operate an online business.

 

PayPal has many quirks that the users are not aware of.

 

Sometimes a PayPal refund would show up right away.  Other times it could take weeks.

 

It is not a fault of the retailer but more on the way PayPal is set up.

 

Typically IF you made the purchase via a PayPal account that did not have sufficient funds in it PP draws off your bank account. 

 

Depending on how your bank works and how your PP account is set up it may require an Electronic Check to be sent out (from PP not BB) to your bank.  And PP does not always process those checks the same day.  And those checks can take several days to process. 

 

 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.