06-13-2019 10:36 AM
Hi there, iband1,
Welcome back to our community forums and thank you for taking the time to reach out to us about your order. I can certainly understand wanting to receive this refund as quickly as possible. How long has it been since you cancelled this pre-order? PayPal refunds are typically received within 24 hours. Please let us know if it's been longer than this so we can further assist you!
06-13-2019 12:04 PM
Thank you for getting back to me. I'd be happy to check out this order for you. Can you please send me a private message with your:
To send a private message please click the button at the bottom of my post. I look forward to hearing back from you.
06-13-2019 12:29 PM
I used to operate an online business.
PayPal has many quirks that the users are not aware of.
Sometimes a PayPal refund would show up right away. Other times it could take weeks.
It is not a fault of the retailer but more on the way PayPal is set up.
Typically IF you made the purchase via a PayPal account that did not have sufficient funds in it PP draws off your bank account.
Depending on how your bank works and how your PP account is set up it may require an Electronic Check to be sent out (from PP not BB) to your bank. And PP does not always process those checks the same day. And those checks can take several days to process.