08-26-2019 02:37 PM
I tried to place an order with Paypal but no order placed on bestbuy.com. I got a pending order on my Paypal account and it says "Order Placed: Your payment method will be charged when Best Buy Co., Inc. completes your order." I can not find this order on my purchase history in bestbuy.com.
I called customer support and the answered was the order was not placed. So I purchased an item with credit card payment and it successfully proceeded.
My concern is the pending order is still in my Paypal account. Could you delete it? I don't need it anymore.
08-27-2019 01:44 PM
That is certainly strange to hear. I'd love to see how I can help so to start could you please send us over a private message with your full name, email address, phone number, and any order information you may have? I'll gladly look into this and ensure we get it taken care of!