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Posts: 1
Registered: ‎08-26-2019

Paypal pending with no order placed on bestbuy.com

I tried to place an order with Paypal but no order placed on bestbuy.com. I got a pending order on my Paypal account and it says "Order Placed: Your payment method will be charged when Best Buy Co., Inc. completes your order." I can not find this order on my purchase history in bestbuy.com.

 

I called customer support and the answered was the order was not placed. So I purchased an item with credit card payment and it successfully proceeded.

 

My concern is the pending order is still in my Paypal account. Could you delete it? I don't need it anymore.

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Registered: ‎10-03-2017

Re: Paypal pending with no order placed on bestbuy.com

Hello, nobumaka,

 

That is certainly strange to hear. I'd love to see how I can help so to start could you please send us over a private message with your full name, email address, phone number, and any order information you may have? I'll gladly look into this and ensure we get it taken care of!

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
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