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Posts: 1
Registered: ‎12-03-2020

Paypal Refund not received

Hi, so I cancelled one of my pickup orders on November 20 that I paid for initially with PayPal, but it has been around 2 weeks and I have gotten no indication of my refund.

I contacted two Best Buy support agents about this and they said there was "a glitch" in the refunding for my order and I'm wondering what has happened with that since then.

Posts: 6,667
Topics: 227
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Registered: ‎08-21-2017

Re: Paypal Refund not received

Good afternoon, Toxicnova10,


Thank you for taking the time to visit our community forums. I know whenever I cancel or return an order I hope to receive a refund as quickly as possible. I'd be happy to provide some more details about this process to help clarify when this will arrive.


Generally,  PayPal refunds are processed typically within a week, but the time to see the refund may vary depending on the payment method used. You can find more details here. I would be glad to double check that this refund was processed normally and will need a few more details to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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